How can we help?

Answers to common questions, plus a direct line to us. We usually reply within 2 business days.

Gameplay

How do I make Bombs and Rainbow Fruits?

Match 4 in a row to create a πŸ’£ Bomb (clears a 3Γ—3 area when matched). Match 5 in a row for a 🌈 Rainbow Fruit β€” swap it with any fruit to clear every piece of that kind. 2Γ—2 squares pop automatically.

What are the level goals?

Each level asks you to reach a score, collect a number of a specific fruit, or pop a number of pieces β€” all within a set number of moves. The goal is shown at the top of the board and in the level preview on the map.

What is a Boss level?

Every 10th level is a Boss round with a bigger goal and its own music. Beating it opens a special chest and, if you have friends, settles the race prize for that milestone.

How do lives work?

You have 5 free lives. Losing a level uses one; lives refill over time. You can also earn extra lives from friend codes and chests, or buy a pack in the Shop. Winning never costs a life.

What do boosters do?

πŸ”¨ Hammer pops one fruit of your choice. πŸ’£ Bomb blasts a 3Γ—3 area. πŸ”€ Shuffle rearranges the board. Boosters are earned from chests, missions, the Daily Wheel and friends' gifts, or bought with coins.

Sticker Album & friends

How do I get stickers?

A sticker drops every time you beat a level for the first time, sometimes on 3‑star replays, and after every Daily Challenge. On weekends drops are doubled and a featured album page is spotlighted. Fill a page to claim coins and boosters.

How do I trade stickers?

Open Album β†’ πŸ” Trade. Choose a duplicate to give, the sticker you want and a friend. They'll see the offer in their Trade screen and can accept if they hold a duplicate of what you asked for. Cancelled or declined offers return your sticker.

How do I add friends?

Settings β†’ Friends & Lives shows your friend code. Share it β€” when a friend redeems it you both get an extra life, appear on each other's Friends leaderboard, and can send a free booster gift every day.

Purchases & account

My purchase didn't arrive

Purchases are delivered by the App Store / Google Play and can take a minute β€” close and reopen the Shop to refresh your wallet. If it's still missing, email us with your receipt and the email or friend code shown in Settings and we'll sort it out.

How do refunds work?

Refunds are handled by Apple and Google under their policies. On iPhone visit reportaproblem.apple.com; on Android use the Google Play order history. Consumable items are generally non‑refundable once delivered.

How do I back up or transfer my progress?

Sign in with Apple or Google from Settings β†’ Account. Your levels, stars, coins, boosters and stickers sync to the cloud and restore when you sign in on a new device.

How do I delete my account and data?

Email lownadirsoftware@gmail.com from the address you signed in with (or include your friend code from Settings). We delete your account, cloud save and leaderboard entries within 30 days and confirm by email. Guest players can simply delete the app β€” no personal data is kept.

Does Cherry Pop have ads?

No. Cherry Pop has no ads of any kind.

Troubleshooting

The game is lagging or crashing

Close other apps, make sure you're on the latest version from the store, and restart your device. If it keeps happening, tell us your device model and OS version β€” it helps a lot.

Sound or music isn't playing

Check Settings β†’ Sound Mixer in the game (music, sound and voice have separate sliders) and your device's silent switch / volume.

Leaderboard or friends won't load

These features need an internet connection. Pull down to refresh; if the problem persists for more than a few minutes, contact us.

Still stuck?

Email us with your device model, app version and a screenshot if you can.

lownadirsoftware@gmail.com